Calling customer service is a thing of the past with one airline here in New York State. An airline that flies out of several major airports in New York State has decided to cancel its telephone customer service.

Photo by Charanjeet Dhiman on Unsplash
Photo by Charanjeet Dhiman on Unsplash
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As someone who has flown on Frontier a number of times, I can say that their telephone customer service has always been sub-par. Sometimes you can reach someone, sometimes you're on hold so long you forget what you were calling about and just give up. Frontier recently announced that it has stopped its telephone customer service completely. If you go to Frontier's contact us page, it doesn't give a phone number as an option,

If you are unable to answer your question via our self-service tools or need help with changes to existing reservations, or flight information, or have general travel questions, visit our Customer Support page to contact us via Chat, or Email, or file a formal written complaint.

7 Reasons Frontier’s Unlimited ‘GoWild! Pass’ Is Trash For New York State Flyers

As someone who loves to travel and does it frequently, I was super excited about Frontier Airlines' Unlimited flight 'GoWild! Pass'...until I read the fine print.

***This is an opinion piece

For decades, I had dreamed about a sort of 'bus pass' for flying. Being able to just hop on a flight anywhere using a pre-paid pass. So, when I had seen the initial teasers for the pass I got excited and immediately signed up to receive an email when it became available. I never did get any email saying that the pass was available for purchase, but I did find an article about it. I was ready to charge my credit card the $599 price for the GoWild! Pass, until I read the terms and conditions.

$799 sale ends at 11:59 PM Mountain Time on November 28, 2022!

You can't begin to use the GoWild! Pass until May 2023.

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Why Isn't Frontier Airlines' Unlimited Flight Pass Worth It?

Frontier Airlines is a major ultra-low-cost U.S. carrier headquartered in Denver, Colorado. Frontier operates flights to over 100 destinations throughout the United States and 31 international destinations and employs more than 3,000 staff.

Here's why the Frontier Airlines unlimited flight 'GoWild! Pass' is trash in my opinion, as a traveler in New York:

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Photo by Allef Vinicius on Unsplash
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- Cost: It initially costs $799, which is a decent price, but then it automatically renews at $1,999 after the first year, unless you remember to cancel. With the price more than tripling after the first year, it doesn't seem worth it to me.

Photo by Eric Rothermel on Unsplash
Photo by Eric Rothermel on Unsplash
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- Inability to Plan Ahead: You can't actually book domestic flights with the GoWild! Pass until the day before. So, unless you're an 18-year-old social media influencer with no set schedule, just hoping on random flights, it makes it virtually impossible to plan a trip. With international flights, they do give you a more generous lead of 10 days.

Flights can be booked and confirmed the day before flight departure for domestic travel and starting 10 days before flight departure for international travel.

 

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Getty Images/Canva
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- Blackout Dates: There are so many blackout dates; over 40 and most of them are holidays

May 25, 26, 29; June 29, 30; July 1-5, 8, 9; August 31; September 1, 4; October 5, 6, 9; November 18, 22, 24-27; December 16, 17, 22-24, 26-31; 2024: January 1, 15; February 15, 16, 19; March 3, 10, 15-17, 22-24, 29-31; April 5-7, 12-14.

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- Limited Airports: Sure, Frontier flies out of Buffalo-Niagara International Airport, but there are only six other airports it offers flights from in New York State - Albany International Airport, Frederick Douglass International Airport in Rochester, LaGuardia Airport in Queens, Long Island MacArthur Airport, New York Stewart International Airport, and Syracuse Hancock International Airport. That leaves a lot of New Yorkers with limited access to Frontier flights.

Photo by American Green Travel on Unsplash
Photo by American Green Travel on Unsplash
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- No Extras: GoWild! Pass flights do not include baggage fees, seat selection, or any other additional options or services. Plus, you still have to pay taxes and fees.

Photo by Lawrence Crayton on Unsplash
Photo by Lawrence Crayton on Unsplash
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- Age Limit: You must be at least 18 years old to be a GoWild! Pass holder, so New York families with children can't buy one for their kids in the hopes of taking inexpensive and frequent family vacations.

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Getty Images
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- No Flights: Frontier Airlines' fine print says that the pass doesn't even guarantee that you can actually catch a flight,

The GoWild! Pass does not guarantee the availability of air transportation services. The ability to make GoWild! Pass bookings is based on flight and seat availability; not all Frontier flights will be available for booking through the GoWild! Pass. Last seat availability is not guaranteed.

Imagine paying $800 to catch a flight and you can't. And, you can't even get in touch with a customer service agent to complain about it lol. And I have one last gripe about the pass - you can't earn miles on the flights you take.

If you are still interested in buying the GoWild! Pass, I have some ocean-front property in Arizona that I'm looking to sell real cheap, so hit me up!

You can get more details about Frontier Airlines 'GoWild! Pass' here. The full terms and conditions can be found here.

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