In these trying times with the COVID-19 pandemic (and the state of emergency), the Erie County Water Authority announced that they will not be shutting off water services for non-payment, according to WIVB.

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The Water Authority will also cancel non-essential appointments, requiring in-person contact. This statement from the Erie County Water Authority.

“The safety of ECWA customers is also of utmost importance. Following guidance from the EPA and the Centers for Disease Control and Prevention, tap water continues to remain safe for drinking and for handwashing amid the COVID-19 pandemic.”

For any questions regarding an appointment, customers are asked to call this number: 716-849-8444.

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